How Apple Stores Use Psychology to Elevate Product Value

Lisa Buchanan
4 min readFeb 22, 2024
Photo Created on Canva.com by Author

Step into an Apple Store, and you’re met with an air of serenity. Uncluttered displays showcase gleaming devices, bathed in warm light. Friendly Geniuses roam, ready to answer questions but avoiding forceful sales pitches. It’s an experience starkly different from the typical electronics retailer, and that’s by design.

More than just selling products, Apple creates an ambiance that subtly influences perception and adds perceived value to each item. One key element in this strategy? Keeping most stock hidden, in the back room.

From Garage Tinkerers to Retail Revolutionaries

The seeds of this approach were sown early, in the minds of Steve Jobs and Steve Wozniak. Working out of Jobs’ garage, they hand-built and sold the first Apple computers. This limited availability fueled a sense of exclusivity, making owning an Apple machine a badge of honor for early tech enthusiasts. As the company grew, they carried this philosophy into their retail strategy.

Photo Created on Canva.com by Author

The Psychology of Scarcity

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